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rapidHELP

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rapidHELP is a developed by rapidHelp Software. This site is not affiliated with rapidHelp Software in any way. Read more.
rapidHELP icon rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Version2.1
LicenseDemo
OS supportWindows XP
ReleasedJan 12, 2015
Last updatedJul 13, 2014
Total downloads741
Last week74
PublisherrapidHelp Software
User rating
 (1 rating)
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Publisher's Description

From rapidHelp Software
This is rapidHELP

rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

Functional Overview

Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).

Customer Tickets
When you create a new ticket, the software automatically displays that customer�s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.

Multitasking support
The system is multitasking compliant in every respect.

Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.

Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.

Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.

Automatic Timing
The duration of all support actions can be timed automatically.

Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.

Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.

HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.

Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.

Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa

Specifications

Info URLhttp://www.rapidhelp.net
Order URLhttp://www.rapidhelp.net/index.php?site=shop
Download URLhttp://www.rapidhelp.net/pad/rapidhelp.exe
Install supportInstall and Uninstall
LanguagesEnglish, German
File size45 MB

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rapidHELP is a developed by rapidHelp Software. This site is not affiliated with rapidHelp Software in any way. SafestDownloads is a platform that helps you find the software you’ve been searching for. SafestDownloads not only offers a vast catalog of thousands of free programs to choose from, but makes it easy to download them.
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